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Technical issues

BY ADMIN 2015-04-28

Popular FAQs About wedoexpress Technology

It indicates a variety of response situation from the carrier’s (worldwide postal carriers and global shipping service providers) tracking access when you submitted your tracking number.

Unable To Track

We regret to inform you , Your tracking number  is Unable To Track, Possible reasons:
1: The carrier has no online tracking capabilities for this specified shipping type, Please feel free to contact with the carrier for other tracking options. For instance: You may go to view the carrier’s official website, Find the “Contact us” page, Email or dial hotline for help.
2: We sincerely apologize that we Can Not Identify which carrier your number belongs to, If it’s a new carrier service we haven’t added up for tracking, Please feel free to Contact Us, We will be more than happy to add up more and more services.

Normal Tracking

We are glad to inform you,Your tracking number has tracking information:
It means the carrier already accepted your package, And they’ve processed and entered tracking information, Please wait patiently. We will have synchronous update If there is any further scanning events available from the carrier.

Not Found

We regret to inform you , Your tracking number  was Not Found, Possible reasons:
1: The carrier hasn’t accepted your package yet.
2: The carrier hasn’t scanned and entered your package tracking information into their system yet.
3: Your tracking number  is incorrect or invalid.
4: Your tracking number  has expired and removed from carrier’s system.
Generally, After the sender shipped your package, It will be processed by the carrier, They will scan and enter tracking information, There might be a delay between scanning events and tracking availability. Depending on how recently your item was mailed, Usually it takes a few days for processing, Therefore tracking information won’t be appeared online immediately, You could contact with the carrier for confirmation, Or please try to track later.

Web Error

We regret to inform you , Your tracking number occurred Web Error, Possible reasons:
1: The carrier tracking access is temporarily disconnected, Under this situation, The carrier’s official website has suspended.
2: Due to network access is uncertain and unstable. It might be just a temporarily visit failure situation.
Apart a few poor technical support carriers which often shows web error or disconnected server, Most of the other carriers occurred web error will be restored service in a few hours. Please click  Re Track, Or please try to track later.

Process Error

We regret to inform you , Your tracking number  occurred Process Error, Possible reasons:
1: The carrier has changed their tracking result format.
2: The carrier’s tracking results have some situation we never met before.
Our system will register this problem, As soon as we fixed it, We will update our system in no time. Please click  Re Track, Or please try to track later.

Tracking Error

We regret to inform you , Your tracking number  occurred  Tracking Error, Possible reasons:
1: The carrier tracking access is during updating or under maintenances.
2: The carrier tracking access has been suspended.
3: The carrier tracking access is busy and tracking was failed.
Please click Re Track, Or please try to track later.

Web Error [Cache]

We regret to inform you , Your tracking number  occurred Web Error, Possible reasons:
1: The carrier tracking access is temporarily disconnected, Under this situation, The carrier’s official website has suspended.
2: Due to network access is uncertain and unstable. It might be just a temporarily visit failure situation.
Apart a few poor technical support carriers which often shows web error or disconnected server, Most of the other carriers occurred web error will be restored service in a few hours. Please click  Re Track, Or please try to track later.
The current result was from the Latest Time you tracked your package, The result is not instantaneous tracking information!

Process Error [Cache]

We regret to inform you , Your tracking number  occurred Process Error, Possible reasons:
1: The carrier has changed their tracking result format.
2: The carrier’s tracking results have some situation we never met before.
Our system will register this problem, As soon as we fixed it, We will update our system in no time. Please click  Re Track, Or please try to track later.
The current result was from the Latest Time you tracked your package, The result is not instantaneous tracking information!

Tracking Error [Cache]

We regret to inform you , Your tracking number occurred Tracking Error, Possible reasons:
1: The carrier tracking access is during updating or under maintenances.
2: The carrier tracking access has been suspended.
3: The carrier tracking access is busy and tracking was failed.
Please click Re Track, Or please try to track later.
The current result was from the Latest Time you tracked your package, The result is not instantaneous tracking information!

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